crm manager in fintech

Qonto creates a finance workspace for SMEs, with banking at its core and additional financial tools. The company serves over 600,000 customers across eight European countries.

• Own the CRM strategy for Germany and Austria, defining and implementing lifecycle communications;
• Collaborate with German and Austrian marketing teams, including local marketing managers and PMMs, to develop CRM initiatives;
• Establish processes, planning cadence, and ways of working for CRM across Germany and Austria;
• Use AI tools to accelerate campaign builds, testing, and reporting;
• Report on conversion, feature adoption, and business impact to marketing and product stakeholders.

• Fluent German with a strong understanding of local business culture, competitive landscape, and regulatory environment;
• Fluent English for confident collaboration across international teams;
• 5+ Years of hands-on experience in CRM or lifecycle marketing, ideally in a fast-paced technology company;
• Experience designing and managing complex, multi-step customer journeys using platforms such as Braze, Customer.io, or HubSpot;
• Ability to build relationships across marketing, product, and operations and move initiatives forward proactively;
• Ability to set direction, prioritize effectively, and maintain momentum in an evolving regional structure;
• Ability to build credibility with senior stakeholders across multiple markets and manage market priorities independently;
• Experience using AI to improve the speed and quality of campaign creation, testing, and analysis.

• Germany is Qonto's top growth priority;
• The German CRM function is still underdeveloped, offering the opportunity to build the regional playbook;
• Autonomy to propose, implement, and test a lifecycle strategy;
• Collaboration with three other regional CRM leads who built lifecycle functions from scratch;
• The role is based in Berlin, Germany.