Project manager in professional services

At Hays Business Services, we are looking to hire a Senior Project Manager to support the growth and management of our projects and professional services. The position will have a cross-functional role, working closely with the Sales team, clients and professionals assigned to different projects. The role will combine two main areas: supporting the definition and presentation of solutions to clients, and tracking projects once they are underway, ensuring proper coordination, communication and service delivery.

• Support the Sales team in preparing commercial proposals and presentations.
• Participate in client meetings to present the approach, methodology and service model.
• Help translate client needs into structured solutions and proposals.
• Participate in defining the service scope, required resources, planning and milestones, deliverables, governance model, risks and dependencies.
• Facilitate the transition from the commercial phase to project start.
• Coordinate the kick-off and launch of new projects.
• Onboard assigned professionals, providing context about the service, scope, objectives and available resources.
• Ensure appropriate follow-up during the first weeks of the project.
• Maintain regular contact with professionals to review project progress, resolve service-related questions, detect potential issues or blockers, identify risks and needs, and facilitate coordination with the different parties involved.
• Track the project's main milestones, commitments and deliverables.
• Maintain regular communication with clients throughout service delivery.
• Review project progress and fulfillment of agreed commitments.
• Identify potential deviations, risks or issues and coordinate their resolution or escalation when necessary.
• Facilitate communication between the client, professionals, Sales team and other Hays internal departments.
• Participate in service follow-up and governance meetings.
• Keep relevant information on the different projects up to date.
• Document key follow-ups, issues, risks, decisions and agreed actions.
• Ensure appropriate traceability of service delivery and progress.
• Close projects, compiling key results, issues and lessons learned.
• Identify opportunities to improve processes and working models.
• Contribute to the development and consolidation of the Hays Business Services PMO model.

• 5–8 years of professional experience, preferably in Project Management, Service Delivery, consulting, outsourcing or professional services.
• Experience working directly with B2B clients.
• Experience managing projects or services with multiple stakeholders.
• Experience participating in commercial proposals, client presentations, RFPs or presales activities.
• Ability to understand projects of different types and work with both technical and business stakeholders.
• Experience working simultaneously with different clients, projects and priorities.
• Strong communication, presentation and stakeholder management skills.
• Ability to identify risks, anticipate problems and coordinate their resolution.
• An autonomous, organized, pragmatic and customer-oriented profile.
• Advanced level of Spanish and English.
• Будет плюсом: Previous experience in any of the following areas: consulting, outsourcing, professional services, external / contingent workforce

• Joining Hays Business Services.
• A cross-functional position with direct contact with clients and professionals.
• Close collaboration with the KAM team and participation in new business opportunities.
• Exposure to projects across different sectors and types.
• Participation in building and evolving the Hays Business Services PMO model.
• Indicative total compensation package of €45,000 to €55,000 gross per year, depending on experience and fit.