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описание
Kord is an FCA-regulated fintech that provides identity verification, compliance, client onboarding, and payments infrastructure to regulated businesses. Its platform brings together processes often handled by separate systems and teams, reducing manual work and fraud risk for firms in property and legal services.
задачи
Maintain Jira boards, keeping tickets clear, prioritised, and assigned
Triage business requests and bug reports into actionable tickets
Keep the backlog organised and ensure nothing is overlooked
Help run sprint planning, stand-ups, and retrospectives, and record notes and actions
Track progress and flag blockers or slipping timelines early
Keep the product roadmap up to date and visible to the business
Maintain the product and tech space in Confluence
Document processes in a shared space
Manage tool access and licences, and source suppliers and quotes as needed
Handle routine requests from sales, client success, and compliance colleagues
Escalate matters requiring the Head of Product’s attention, providing context
Log client feedback and feature requests, and help run user research sessions
Build simple reports on ticket volumes, bug trends, and sprint progress
Maintain change records and documentation in an audit-ready state in line with FCA requirements
требования
1 To 2 years’ experience in a project, product, or operations role in a tech environment
Organised and proactive, with confidence taking ownership
Strong written communication and the ability to explain technical concepts simply
Comfortable juggling priorities and working through details
Genuine interest in technology, fintech, or financial services
Будет плюсом: a degree in business, management, computer science, or a related subject; experience with Jira, Confluence, or similar tools; a basic understanding of Agile or Scrum