Project manager for technology implementations

We are looking for a Senior Project Manager to join our Professional Services team, helping non-profit organisations transform their operations through the successful implementation and adoption of Blackbaud solutions.

• Take overall responsibility for the successful delivery of complex technology implementation projects.
• Manage multiple Blackbaud Professional Services engagements concurrently, ranging from smaller prescriptive projects to enterprise implementations.
• Develop and maintain project plans covering outcomes, scope, responsibilities, resources, milestones, dependencies and governance.
• Monitor delivery against agreed schedules, budgets and success measures, taking action where projects move off track.
• Proactively identify and manage project risks, issues, dependencies and escalations.
• Maintain effective control of project scope, budget, forecast and resource requirements.
• Identify work that falls outside the contracted scope and manage it through the appropriate change-control process.
• Prepare change requests and Statements of Work in collaboration with subject-matter experts.
• Support Sales with project scoping, estimation and delivery planning.
• Lead project kick-offs and represent Blackbaud in project boards, steering committees and other governance forums.
• Build trusted relationships with customer sponsors, executives and project teams.
• Lead customers and project teams through complex decisions, change and competing priorities.
• Provide clear and timely reporting to customers, internal stakeholders and senior management.
• Collaborate with Consulting, Sales, Customer Success, Product and Support to deliver a consistent customer experience.
• Provide guidance, coaching and support to members of the wider delivery team.
• Ensure project documentation is accurate, current and stored appropriately.
• Apply Blackbaud delivery methodologies and contribute to their continuous improvement.
• Design and execute structured adoption programs that move customers from onboarding to sustained, outcome‑based usage
• Drive customer alignment around benefits realisation, ensuring customers understand and achieve value from their Blackbaud solutions
• Accountable for driving adoption across the Professional Services portfolio through access to best practice tools, webinars and user groups in coordination with Customer Success Managers
• Reporting on outcomes from the program

• Demonstrable experience managing technology implementations or similarly complex Professional Services engagements.
• Strong understanding of project management methods, governance and the software implementation lifecycle.
• Experience managing project scope, schedules, budgets, forecasts, resources, risks and change control.
• Strong commercial awareness and experience working within contracted customer engagements.
• The ability to manage multiple projects and priorities while maintaining attention to detail.
• Excellent written and verbal communication skills, including the ability to influence senior and executive stakeholders.
• Strong customer focus and the ability to establish credibility and trust.
• Sound judgement and confidence making decisions in complex or ambiguous situations.
• Experience using project management tools and Microsoft Office applications.
• The ability to use approved AI tools appropriately to improve productivity, decision-making and project outcomes, while maintaining human oversight, data protection, accuracy and adherence to Blackbaud’s responsible AI principles.
• Будет плюсом: Experience working with or for non-profit organisations is desirable; Experience of Blackbaud products is advantageous; A recognised project management qualification, such as PMP, PRINCE2 or an equivalent, is desirable

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