Project manager for customer engagement platforms

We are looking for an experienced Senior Project Manager to lead the international deployment and adoption of the Insider One Customer Engagement Platform across 20 countries. The successful candidate will be responsible for managing end-to-end project delivery, coordinating global and local stakeholders, ensuring alignment with business objectives, and maintaining high standards of data governance, security, and compliance.

• Lead the end-to-end implementation and rollout of the Insider One Customer Engagement Platform across 20 countries.
• Define and manage project roadmaps, timelines, budgets, resources, risks, and dependencies.
• Coordinate global, regional, local, and external stakeholders to ensure successful project delivery.
• Manage all project phases, including planning, design, integration, testing, deployment, and post-launch support.
• Act as the primary IT point of contact for project governance, stakeholder management, and escalation handling.
• Ensure compliance with data privacy, information security, and governance requirements, including GDPR.
• Conduct country readiness assessments and support local teams throughout deployment.
• Develop and execute change management, communication, and training strategies to drive user adoption.
• Monitor deployment performance, platform adoption, data quality, and business outcomes.
• Establish standardized processes, best practices, and continuous improvement initiatives across all markets.

• Bachelor's degree in Business Administration, Information Systems, Data Management, Marketing, Engineering, or a related field.
• Minimum 7 years of experience in Project or Program Management.
• Proven experience managing large-scale international deployment and implementation projects.
• Experience working with Customer Engagement Platforms (CEP), CRM, Marketing Automation, or Customer Engagement ecosystems.
• Strong experience working in multi-country and multicultural environments.
• Excellent stakeholder management, communication, and coordination skills.
• Fluent English communication skills, both written and spoken.
• Strong knowledge of project management methodologies.
• Understanding of the complete IT delivery lifecycle: Planning and Requirements, Design and Development, Integration and Testing, Deployment and Go-Live, Post-Implementation Support.
• Experience in project governance, risk management, and change management.
• Knowledge of GDPR and data governance requirements.

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