Спроси Хайрика про вакансию
Сверит с твоим резюме, подскажет вилку и вопросы на собесе.
Please note: We are a hybrid working company and this role will require to attend Richmond (TW9) a few times a week and travel to customer sites when appropriate.
Launched in July 2020, Kerv is a next-generation ‘Customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger of five highly successful organisations.
One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, cloud omnichannel solutions to help our customers deliver industry-leading customer experience.
As a result of continued growth, we are looking for a Principal Project Manager to lead the delivery of our largest, most complex and strategically important customer projects.
This is a senior, customer-facing role with end-to-end accountability from sales handover through delivery, go-live and transition into support. You will establish clear governance, maintain control of scope, plan, cost, risk and dependencies, and provide confident leadership to customers and internal delivery teams.
Alongside your own delivery portfolio, you will help raise project management standards across the team, coach colleagues and step into projects that need additional structure, recovery or senior stakeholder leadership.
Your part to Play
You will take ownership of complex Genesys Cloud and wider customer experience transformation projects, ensuring that delivery remains aligned to the agreed outcomes, Statement of Work and commercial position.
