As a Senior Project Manager, you will join the CSM-Project (onboarding) team based in Milan. You will play a key role in project management, acting as a central point between customer satisfaction operational efficiency and adherence to timelines.
Managing strategic projects ranging from 3 to 12 months (planning, resources, communication);
Supporting customers through change management (expert consulting, change management, expectation management, customer education);
Advising on application setup and configuration, with strong expertise in the product suite and internal tools;
Training customers;
Building and maintaining a trusted relationship with clients;
Connecting technical experts with clients (customer data migration, interface implementation);
Applying our agile project management methodology
Communicating with various stakeholders: client teams (business, IT, etc.) and DiliTrust teams (application support, R&D, etc.);
Developing business expertise (corporate law, contract and litigation management, governance body management).
Profile
3 to 5 years of experience in application project management with clients;
You understand the challenges and context of SaaS implementations;
You are able to lead a project team to success;
Strong understanding of customer needs and expectations;
Ability to take a step back and put challenges into perspective before proposing suitable solutions;
Strong analytical skills to quickly identify bottlenecks and solve problems while keeping operational and business issues in mind;
Native Italian speaker and fluent in English;
Recruitment Process
>Talent Acquisition
>Head of Customer Success Italy
>Chief Customer Officer
