Product Owner Service Resolution & Automation – Customer Service Transformation

Today, handling a customer complaint often means manual, multi-touchpoint processes across the call center, the branch, and other departments. As Product Owner Service Resolution & Automation, you change that. You own the product that captures complaints and works them through to resolution, with the goal of full automation: validating the problem on its own, deciding the outcome in a decision matrix, and resolving the case without manual handovers. Where cases still need people, you make the handover between call center, station, and other teams seamless. You work within our Customer Service Transformation, alongside Software Engineering, Data Science, and operations stakeholders, on top of an ecosystem that includes Salesforce, Genesys, and Conversational AI.

If you enjoy turning complex, manual operational processes into automated products and owning outcomes in a fast-paced environment, this role is for you!

• Experience 5+ years in digital Product Management in agile environments (Scrum/Kanban), with strong expertise in product discovery and delivery
• Automation & AI Proven experience designing and delivering workflow automation, ideally with AI or agent-based solutions in customer service or operations
• Integration Solid understanding of integrating with operational core systems and managing complex, multi-platform, company-wide workflows
• Analytical & process thinking Strong conceptual and strategic thinking – you quickly grasp complex operational processes, such as rental, branch, or logistics operations, translate them into product requirements, and drive continuous improvement through KPIs
• Communication Strong stakeholder management across cultures, time zones, and hierarchical levels, with sound decision-making skills
• Soft skills You are pragmatic, curious, and action-oriented, with a positive attitude and strong ownership. Fluent English is required (German is a plus), and you are open to occasional travel

Additional Information

We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!