Product Owner

Docplanner operates the leading patient–doctor marketplace across multiple markets, connecting millions of patients with healthcare professionals and clinics. The platform provides doctors with digital tools to manage bookings, improve visibility, and build lasting relationships with patients.

• Own Doctor Success strategy and outcomes by co-owning core success and health metrics for the marketplace customer base, including retention, churn, and the reduction of zero-booking doctors;
• Partner with Customer Success and Patient Marketing to set doctors up for success from onboarding through renewal, closing the loop between profile configuration and generated bookings;
• Design differentiated success journeys for different customer segments, specialties, and maturity levels;
• Own ranking, relevance, and visibility logic that governs how doctors and clinics are ranked, matched, and surfaced across marketplace search and listings;
• Balance patient experience and relevance against doctor outcomes and commercial objectives while defining guardrails for a healthy balance;
• Define evaluation frameworks, success metrics, and experiments to measure and continuously improve ranking quality;
• Own the roadmap and business logic for paid visibility products, including First Class and Media360;
• Make the value of paid visibility products transparent to customers so ROI is obvious and repeatable;
• Use SQL and analytics tools daily to answer questions, size opportunities, and validate decisions independently;
• Instrument products well, define key metrics, and build dashboards and experiments for the team;
• Drive an experimentation culture by forming hypotheses, running A/B tests, reading results honestly, and iterating;
• Use AI tools such as Claude, Claude Code, Cursor, and AI prototyping tools daily to accelerate discovery, prototyping, PRD creation, and execution;
• Move quickly from research and discovery to validation, launch, and iteration using AI-assisted workflows;
• Collaborate closely with Customer Success, Patient Marketing, Engineering, Data, Design, and country teams to deliver impact across markets;
• Use qualitative and quantitative research to inform decisions and optimize customer outcomes;
• Help evolve marketplace and AI-native product practices and level up the wider product organization.

• Bring 5+ years of Product Management experience building digital consumer or marketplace products;
• Possess strong product thinking, a user-centric mindset, and commercial instinct to connect product decisions to business outcomes;
• Demonstrate excellent communication and stakeholder-management skills across commercial and technical audiences;
• Work cross-functionally with Engineering, Design, and Data teams;
• Exercise extreme ownership and operate comfortably in ambiguity while shaping products in emerging spaces;
• Show fluency with SQL and comfort querying large datasets to explore, size, and validate opportunities independently;
• Translate business logic into ranking, scoring, or matching logic and reason clearly about trade-offs;
• Apply strong analytical and experimentation skills to make and defend decisions from data;
• Understand subscription marketplace metrics deeply, including churn, retention, engagement, activation, ARPU, and lifetime value;
• Own or move retention and engagement metrics for a customer base beyond just shipping features;
• Understand two-sided marketplace dynamics and the tension between supply-side outcomes and consumer experience;
• Maintain a strong AI-native product mindset with hands-on experience using AI tools in daily product workflows;
• Move quickly from research and discovery to execution and launch;
• Nice to have: Experience with search, ranking, relevance, recommendation, or matching systems, experience with pricing, monetization, or visibility and ads products in a marketplace, experience owning customer success, retention, or supply-growth outcomes in partnership with commercial teams, background in healthcare, healthtech, wellness, or patient-engagement products, experience building AI products powered by LLMs or conversational interfaces, including chat evaluation and prompt optimization.

• Salary adequate to experience and skills;
• Flexible remuneration and benefits system via Flexoh including restaurant card, transportation card, kindergarten, and training tax savings;
• Remote or hybrid work model with the hub in Barcelona;
• Flexible working hours with only a couple of weekly meetings in most cases;
• Summer intensive schedule during July and August working 7 hours and finishing earlier;
• 23 Paid holidays with exchangeable local bank holidays;
• Additional paid holiday on your birthday or work anniversary;
• Private healthcare plan with Adeslas for you and subsidized for your family including medical and dental;
• Access to hundreds of gyms for a symbolic fee in partnership with Andjoy for you and your family;
• Access to iFeel technological platform for mental wellness offering online psychological support and counseling;
• Free English and Spanish classes.