Product owner

We’re looking for a Product Owner to join our product team at a pivotal moment. You’ll start by owning a strategic internal infrastructure initiative, working hand-in-hand with engineering on the platform that powers our communications products. As that initiative matures, you’ll move on to bringing AI-powered features into our customer-facing B2B / B2B2C products. This is not a “manage the backlog” role. You’ll set direction, make hard calls on scope, and partner closely with engineering, design, and leadership to ship products that move the business.

• Own the product side of an internal infrastructure initiative, translating business and engineering needs into clear requirements and milestones.
• Run sprint planning and prioritization with engineering, and be the go-to source of truth on scope, status, and risks.
• Come to weekly technical leadership syncs fully prepared to report on progress, blockers, and decisions.
• Establish clear Definitions of Done and hold teams accountable to delivery timelines.
• Identify opportunities to bring AI into our products, define scope, and drive delivery from zero to launch.
• Define quality metrics for AI features, including evaluation and error-rate measurement for AI agents.
• Translate complex AI capabilities into clear, customer-facing value propositions the sales team can lead with.
• Define key success metrics for every shipped feature, focusing on adoption, conversion, and retention.
• Proactively connect with stakeholders across the company, uncover problems, and come back with proposed solutions and an execution plan.
• Follow up relentlessly across teams so nothing falls through the cracks.
• Improve how product and engineering work together: tools, processes, and visibility.
• Present product strategy and status updates to leadership.

• 4+ years of experience in product management or product ownership, with at least 2 years focused on AI or ML-powered products.
• Background in B2B SaaS, ideally within communications, contact centers, or enterprise software.
• Experience working closely with engineering on platform, infrastructure, or internal tooling products.
• A track record of building a product or feature from scratch.
• Hands-on experience measuring AI quality, such as running evaluations and tracking AI agent error rates.
• Strong technical fluency: you don’t need to write code, but you must understand APIs, LLMs, and system integrations well enough to make smart scoping decisions.
• Demonstrated ability to define scope, write clear requirements, and hold teams accountable to delivery.
• Experience working with distributed teams across multiple time zones.
• Fluent English and confidence presenting to leadership.
• Ability to work with overlap in European time zones.
• You know your area inside out. If you don’t have the answer, you say “I’ll find out” and come back with it.
• You make calls. You don’t wait for consensus to build forever.
• You bring solutions, not just problems, and see them through to execution.
• You welcome feedback and adjust quickly.
• You care about shipping things that work, not just shipping things.
• Будет плюсом: Spanish language skills, a significant plus for navigating the LATAM market; Experience with CCaaS / UCaaS platforms (e.g., Five9, Talkdesk, Genesys, or similar); Optimizing agile ceremonies, cross-functional issue tracking, and workflow tooling

• Modern offices with free parking in the very center of Minsk.
• Onsite or hybrid work opportunity.
• Really good hardware.
• An exciting and challenging job with talented people around.
• Great learning and growth opportunities.
• Compensation for professional training, seminars, and conferences.
• First-class English lessons.