Product manager in conversational banking

Conversational Banking is how N26 scales support without scaling headcount at the same rate. Our ambition is banking as a non event: clients get help in their channel and language of choice, and most issues resolve before a human agent ever needs to be involved. We build the intelligence in house — N26 owns its own orchestration and intelligence layer rather than renting it from vendors — and the programme is now shifting from an assistant that answers questions to a system that acts on them.

• Take full product ownership of complex client journeys and agent facing capabilities, translating strategic priorities into well defined roadmaps and squad deliverables.
• Lead discovery on contact drivers, building problem statements from real customer feedback, operational data, and contact center insights rather than assumptions.
• Work daily with engineering and applied AI teams to move journeys from answering to acting — delivering safe, autonomous resolution with robust guardrails and escalation paths.
• Instrument your domain with resolution first metrics, containment rates, and counter metrics to prove that operational efficiency never compromises quality or customer trust.
• Collaborate closely with operations, service partners, and peer product teams so that AI capabilities integrate seamlessly into agent workflows and back office tools.
• Design compliance, auditability, data privacy, and client protection into every capability from the start.

• 5+ years of product management experience, with a proven track record of shipping complex digital products or major automation capabilities end to end.
• Hands on experience with AI powered, conversational, or LLM based products in a live production environment.
• Highly proficient in analyzing datasets, defining metric frameworks, and separating signal from vanity metrics.
• A pragmatic bias for action, comfortable operating with ambiguity in a fast moving programme.
• Будет плюсом: Experience in banking, fintech, or another regulated industry; Exposure to contact centre operations, BPO environments, or customer service tooling

• Accelerate your career growth by leading core infrastructure at one of Europe’s premier digital banks.
• Employee benefits including a competitive personal development budget, work from home budget, fitness & wellness discounts, and public transportation subsidies.
• A Premium N26 bank account subscription for you, plus subscriptions for friends and family.
• An additional day of annual leave for each year of service.
• High autonomy to drive the ML technical agenda, working with a diverse, international team of peers.
• A relocation package with visa support for those who need it.