Product manager in checkout and fulfilment

Are you passionate about creating seamless digital customer experiences? Do you thrive at the intersection of e-commerce, technology and customer journeys? Then this could be your opportunity to shape one of the most important parts of the online customer experience at Praxis and Brico. As Product Manager / Product Owner Checkout & Fulfilment, you will own the journey from basket to delivery and help millions of customers complete their projects with confidence.

• Understanding the customer journey through customer insights, analytics, stakeholder input and market developments.
• Developing and maintaining a clear product vision for the Checkout & Fulfilment domain.
• Creating and driving the roadmap for your product area.
• Setting goals and priorities through OKRs (Objectives and Key Results).
• Collaborating with stakeholders across Operations, Customer Service, Commerce, Supply Chain and Digital to improve customer experience and business performance.
• Translating priorities into actionable work for development teams through backlog management and refinement sessions.
• Working closely with development teams to continuously improve our digital products and ways of working.
• Monitoring performance, customer behaviour and business results to identify opportunities for optimisation.
• Aligning initiatives across multiple teams and ensuring focus on delivering customer value.
• Basket, checkout and online payments.
• Delivery and Click & Collect journeys.
• Product availability during the shopping experience.
• Order tracking and self-service functionality.
• Returns and cancellations.
• Marketplace fulfilment experiences.

• You have a clear vision on how digital products can improve both customer experience and commercial performance.
• You are able to connect people, align different stakeholders and create momentum around your product vision.
• At the same time, you are hands-on, data-driven and comfortable making decisions in a fast-moving environment.
• You are a natural collaborator who enjoys working with different disciplines and knows how to translate customer needs into valuable digital solutions.
• At least 5 years of experience as a Product Manager, Product Owner or similar role within e-commerce or digital product development.
• Experience working in Agile environments and multidisciplinary product teams.
• A strong understanding of customer journeys, digital commerce and omnichannel retailing.
• Excellent analytical skills and the ability to make data-driven decisions.
• Experience defining product roadmaps, priorities and business cases.
• Strong communication and stakeholder management skills.
• An entrepreneurial mindset and a proactive attitude.
• The ability to balance customer value, business goals and technical feasibility.
• Excellent command of the English language.
• Будет плюсом: Dutch is considered a plus

• The Product Manager / Product Owner we are looking for has the opportunity to play a key role in the digital transformation of Praxis and Brico.
• You will be working on one of the most business-critical domains within our digital landscape and directly contribute to a better customer experience for millions of customers.
• You can make your mark in an organisation that believes in digital innovation, customer experience and continuous improvement.
• We offer an environment where ownership, initiative and personal growth are encouraged.
• Gross monthly salary between €4,700 and €6,350 based on 40 hours and depending on knowledge and experience.
• Bonus scheme.
• Hybrid working.
• Home office allowance.
• 20% employee discount at Praxis.
• Attractive pension scheme.
• 25 vacation days based on full-time employment.
• Extensive learning and development opportunities.
• An international working environment with colleagues from Praxis, Brico and BricoPlanit.
• The opportunity to make a visible impact on products and services used by millions of customers.
• A driven and ambitious Digital team with a passion for Retail, DIY and technology.