product manager in banking

Metro Bank is a relationship-led bank that provides banking services and focuses on building trust through authentic customer connections.

• Own the product backlog and delivery roadmap for stores, covering branch and teller operations, cash and cheque transactions, foreign exchange, and in-store customer servicing;
• Shape solutions for complex, high-volume retail transactions such as cash handling and foreign exchange at the counter;
• Translate stores domain and platform strategy into squad-level outcomes, priorities, and acceptance criteria for teller session and authentication, cash deposits, and cash exchange journeys;
• Prioritise work across customer value, business impact, delivery feasibility, technical health, and regulatory requirements;
• Act as the primary product manager for the stores squad and make timely trade-offs for teller device operations and offline resilience capabilities;
• Partner with Engineering, Architecture, Operations, Risk, and Compliance to deliver viable, secure, and compliant branch, ATM, and cash-handling solutions;
• Define and track success metrics covering customer outcomes, teller productivity, operational performance, and time-to-value;
• Align stores squad delivery with colleague channels, platform, and enterprise priorities;
• Manage dependencies across other squads and escalate risks or conflicts where required;
• Use customer insights, data, and operational feedback to redefine in-store servicing, ATM, and cash journeys;
• Take responsibility for identifying and raising concerns related to customers, colleagues, Metro Bank, and risk.

• Experience as a Product Manager, Product Owner, or in a similar role;
• Strong understanding of core banking products and customer journeys;
• Demonstrable experience delivering products or features in regulated and complex environments, using agentic capability to expedite requirements gathering and refinement;
• Proven experience delivering solutions into live retail branch environments, including cash handling and foreign exchange;
• Strong facilitation skills for backlog refinement, planning, and stakeholder alignment sessions;
• Familiarity with modern digital platforms, APIs, and system integration concepts, particularly branch, teller, and ATM systems;
• Awareness of regulatory, risk, and control considerations in financial services for stores and branches;
• Understanding of agile delivery models and product management within them;
• Excellent communication, prioritisation, trade-off, influencing, and collaboration skills across product, technology, operations, and control functions;
• Understanding of the risks associated with the role and their implications for Metro Bank and stakeholders;
• Nice to have: familiarity with agentic tooling.

• Competitive salary;
• Discretionary annual bonus;
• Generous holiday allowance;
• Attractive pension scheme;
• Healthcare;
• Life assurance;
• Colleague discounts;
• Training and internal career progression opportunities.