product manager for internal IT services

Plata’s Internal IT Support team brings together teams responsible for employee experience across devices, access, software, Service Desk, and technical support.

• Define the product strategy, priorities, and roadmap for Internal IT Support
• Lead product discovery to understand employee and business needs and identify key problems to solve
• Build and prioritize the product backlog using data, user needs, business value, cost, and risk
• Improve end-to-end employee journeys across internal IT services, from onboarding and daily use to offboarding
• Drive automation and process improvements to reduce manual work, recurring issues, and avoidable support requests
• Define product metrics and measure the impact of improvements on employee experience, support quality, efficiency, and cost
• Coordinate product initiatives across Internal IT Support, Service Desk, ITS Engineering, and Global Assets
• Work with Security, Compliance, HR, Finance, Procurement, and other teams to deliver improvements across the employee journey

• 3+ Years of experience in Product Management
• Experience owning internal products, digital platforms, or complex workflow-based products
• Hands-on experience with product discovery, problem identification, prioritization, and roadmap management
• Ability to identify the user or business problem behind a request and evaluate different solutions
• Strong analytical skills and ability to use data and product metrics to make decisions and measure results
• Ability to think across end-to-end user journeys rather than individual processes
• Experience working with multiple teams and stakeholders and aligning different priorities
• English B2 or higher
• Будет плюсом: experience with Digital Workplace, Employee Experience, or EUC products; knowledge of ITSM practices such as Incident, Request, Change, Problem, or Knowledge Management; experience with Jira Service Management or ServiceNow; experience with service analytics, UX research, or service design; experience with employee lifecycle processes, including access, equipment, software, or licenses

• Relocation support to one of the company’s hubs in Cyprus or Serbia, with assistance for the employee and their family
• Flexible work from one of the offices or remotely
• Healthcare coverage
• Education budget for language lessons, professional training, and certifications
• Wellness budget for mental health and fitness activity reimbursements
• 20 Days of annual leave and paid sick leave