Product manager for customer service

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. I’m Daniel Alonso and I recently joined as CPO at Catawiki, and I previously was CPO at Glovo. My mandate is to 10x Catawiki. For that, we are 10 Product Managers in the team, meaning every individual drives no less than 10% of our platform’s evolution. I am looking for a Principal Product Manager to lead the entire Customer Service.

• Provide response to our users (Buyers and Sellers) while lowering the costs.
• From there, you have autonomy to determine the best set of initiatives to achieve it.

• Self-aware: I do not ask anyone to be perfect, but it is very important to me that you are self-aware of your weaknesses and humble enough to admit when something does not meet the bar.
• High IQ: The problem space requires deep thinking and I expect you to be able to come up with robust solutions to problems
• Strong communications: There are multiple stakeholders to manage, from engineering to data to the actual CS department. Hence, it is important that you are sharp in oral and written communications
• I take for granted that you have 5+ years of product management experience at a high stakes role.

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.