product manager for customer experience analytics

COS offers ready-to-wear clothing and accessories rooted in exceptional quality and lasting design. The brand combines an elevated aesthetic with craftsmanship, innovation, and contemporary fashion.

• Define the strategic vision, direction, and roadmap for data and insights product development in line with business goals and customer needs
• Identify product requirements with cross-functional teams, prioritize features, and ensure timely delivery
• Define high-level KPIs and OKRs with stakeholders and support a data-driven environment
• Apply agile methodologies and best practices to facilitate iterative product development
• Address business challenges with stakeholders across marketing, sales, merchandising, purchasing, logistics, and controlling
• Serve as a subject matter expert in customer journey analytics, e-commerce web analytics, digital marketing performance, paid media tracking, and CRM analysis
• Evaluate the potential organizational impact of advances in data management, advanced analytics, and AI technologies

• Several years of experience as a Data Analyst, Product Analyst, Business Analyst, or Controller, with formal or informal experience leading data analytics products or projects; or as a Product or Project Manager with hands-on experience in data analysis, product or business analysis, or controlling
• Knowledge of lean-agile development, product vision creation, and product roadmap development
• Ability to build end-to-end product strategy, define scope, roadmaps, and KPIs, and understand product development from ideation to release
• Ability to gather, analyze, and understand customer and business needs and assess their impact on the product backlog and team
• Ability to connect broader business goals to backlog items for team members
• Strong business sense and interest, with the ability to interpret data and other information
• Excellent communication skills and ability to explain complex data analysis to non-technical and senior stakeholders
• Fluent English
• Ability to produce accurate, high-quality work, prioritize effectively, meet deadlines, and remain resilient under pressure
• Ability to analyze issues logically, use data and evidence to guide decisions, and anticipate and address issues
• Clear written and verbal communication, including explaining complex points simply and keeping stakeholders informed
• Ability to collaborate constructively, share knowledge, support teammates, and accept feedback professionally
• Adaptability to changing priorities, ability to learn tools and processes quickly, and curiosity for self-development
• A degree of modesty and enjoyment of collaboration to solve problems

• Based at the head office in London, with three days per week in the office and two days per week working remotely
• Staff discount across H&M Group brands in stores and online
• Inclusion in the H&M Incentive Program (HIP)
• UK-based colleagues receive up to 20 days of holiday, annual health checks, a pension scheme, discounts through the benefits hub, a cycle-to-work scheme, discounted gym membership, employee assistance, and private health and dental care
• Online skills-based assessment required as part of the application and screening process; responses are scored using predefined H&M Group criteria. Feedback is provided, and an alternative assessment method is available without affecting the application