product manager for AI-enabled customer journeys

Accenture Song accelerates growth and value for clients through sustained customer relevance. Its capabilities span ideation to execution, including product and experience design, technology platforms, creative and marketing strategy, and campaign, content, and channel orchestration. The Product Management team helps clients transform customer experiences through product-led thinking, digital innovation, and AI-enabled solutions.

• Define and own the vision, strategy, and roadmap for AI-enabled customer journeys, such as chatbots, personalisation, and self-service
• Translate customer, business, and stakeholder requirements into product backlogs and prioritised delivery plans
• Lead discovery, customer research, and stakeholder workshops to validate product opportunities and use cases
• Act as Product Owner for agile delivery teams, managing backlog refinement, sprint planning, prioritisation, and release scope
• Partner with UX, engineering, and data science to deliver AI features that improve customer experience
• Drive the design and delivery of AI-enabled customer journeys across self-service, customer support, commerce, and personalisation
• Define and measure success through adoption, customer satisfaction, conversion, operational efficiency, and business value metrics
• Manage competing priorities and make trade-off decisions while maintaining roadmap integrity
• Lead and coach Product Owners, Business Analysts, and product practitioners
• Build trusted relationships with client stakeholders and advise them strategically throughout delivery

• 8+ Years of experience in Product Management, Product Ownership, Business Analysis, or a related product leadership role, including ownership of a product roadmap
• At least 2 years focused on AI/ML-driven products or customer-facing AI experiences
• Experience with AI-enabled products, Generative AI, conversational AI, machine learning solutions, or intelligent automation
• Experience managing digital customer experience products across e-commerce, customer service, support, self-service, or engagement channels
• Stakeholder management experience in consulting, transformation, or client-facing environments, including engagement with senior client stakeholders in governance forums and backlog sessions
• Experience leading, coaching, mentoring, or line-managing Product Owners, Business Analysts, or product team members
• Experience working across cross-functional teams including UX, engineering, architecture, data science, testing, and delivery
• Ability to define KPIs, SLAs, and success metrics for customer, operational, and business outcomes
• Будет плюсом: experience delivering large-scale enterprise transformation programmes such as Salesforce or ERP implementations, Agile/Scrum certification such as CSPO or equivalent

• Competitive basic salary; annual performance bonus; opportunities to acquire equity
• Up to 30 days of annual leave and 3 additional volunteering days per year
• Family-friendly and flexible work policies
• Pension plan with financial wellbeing support and resources
• Private healthcare insurance and mental wellbeing support
• Employee Assistance Programme, career development and counselling
• Parental leave offerings
• The role requires flexibility and mobility, including time onsite with clients and partners
• Some in-person time is expected for collaboration, learning, and building rapport