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описание
PayDo is an Electronic Money Institution authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta. It operates in over 140 countries and more than 25 industries, providing multicurrency IBANs, merchant solutions, mass payments, acquiring, and open banking through a single platform and contract.
задачи
Lead, coordinate, and mentor the payment team’s day-to-day operations
Monitor transaction flows, payment success rates, and decline reasons to identify and resolve issues
Manage payment configurations, system settings, dynamic routing rules, and cascade settings for integrated providers
Manage updates, fixes, and maintenance of daily payment settings and operational flows
Monitor and optimise operational KPIs, including conversion rates, approval rates, routing efficiency, and decline codes
Improve payment conversion through technical setup optimisation of active providers
Establish, maintain, and analyse payment reporting frameworks using operational data to inform daily decisions
Serve as the main escalation point for live transaction issues, stuck payments, and processing outages
Oversee active acquiring and payment provider performance, including reliability, uptime, and SLA adherence
Collaborate with Product, Tech, Support, Risk, and Compliance teams to resolve complex payment incidents
Drive automation and continuous optimisation of internal operational workflows, QA processes, and tools
Develop, update, and maintain Standard Operating Procedures (SOPs) for payment operations
Take ownership, show initiative, deliver impactful results, and solve problems quickly with practical solutions
требования
3+ Years of experience in managerial roles within payment operations at EMIs, PSPs, payment orchestration platforms, or payment consulting firms
Proactive approach to driving initiatives and improvements
Strong understanding of SWIFT, SEPA, SEPA Inst, and FPS payment rails
Experience working and communicating with banks, fintechs, and PSPs
Excellent communication skills for collaboration with technical and non-technical teams
Strong problem-solving and troubleshooting skills
Advanced English and native Russian
Будет плюсом: Experience with Tableau, Power BI, or similar tools
условия
Annual Learning & Development Budget for courses, training, and certifications
Regular KPI-based performance reviews
Transparent career growth opportunities: Lead roles within 1 year, Head roles within 2 years, and C-level within 4 years, based on exceptional performance
Extra bonuses for ideas shared through the PayDo Ideas Hub
