IT and Delivery Manager

Senior IT Lead & Client Success Manager

Location: Dublin, Ireland (On-site across two sites)Salary: €60,000 to €70,000Reports to: Head of IT Infrastructure / Head of Service Delivery

Shape the Future of IT Service Delivery

Are you an experienced IT leader who thrives on solving complex technical challenges while building trusted relationships with clients and senior stakeholders?

We’re looking for a Senior IT Lead & Client Success Manager to lead IT operations across our Dublin sites. This is a high-impact leadership role where you’ll combine strategic thinking with hands-on operational excellence, ensuring technology delivers measurable value to both our clients and the business.

You’ll become the face of IT for the Dublin operation—driving service excellence, leading a talented technical team, influencing senior leadership, and ensuring every technology investment supports business growth and customer success.

Lead strategic IT initiatives that directly influence business performance.

Partner with global clients and senior leadership teams.

Drive innovation across modern enterprise technologies.

Develop and mentor a high-performing technical team.

Make a genuine impact on customer experience and business growth.

If you’re an experienced IT leader who combines technical expertise with commercial awareness and exceptional stakeholder management, we’d love to hear from you.

Apply today and help shape the future of IT service delivery in Dublin.

• 8+ years’ experience within enterprise IT environments.
• Minimum 5 years leading IT teams within a BPO, Managed Services, or large enterprise environment.
• Previous people management experience, leading and developing technical teams.
• Strong commercial awareness with experience managing operational budgets.
• Proven experience managing enterprise service delivery and stakeholder relationships.
• Technical Expertise
• You’ll have strong experience across several of the following:
• ITIL v4 Foundation (Managing Professional desirable)
• Fortinet and Juniper networking
• Microsoft Azure and/or AWS
• Active Directory & Okta
• ServiceNow and/or Jira Service Management
• Enterprise infrastructure
• Hybrid environments
• Identity and Access Management
• IT Governance
• Change Management
• Business Continuity & Disaster Recovery
• GDPR and Information Security
• Personal Attributes
• We’re looking for someone who can confidently bridge the gap between technology and business by:
• Translating complex technical concepts into clear business outcomes.
• Influencing senior leaders and executive stakeholders.
• Remaining calm under pressure during critical incidents.
• Building trusted relationships with clients and internal teams.
• Leading with accountability, collaboration, and a customer-first mindset.
• Continuously identifying opportunities for improvement and innovation.

This is an opportunity to play a pivotal role within a growing organisation where technology is central to operational success.