Head of strategy and business operations in fintech

InvestEngine is everything the modern investor should need. Unbeatable value, market-leading automation, and built for easy, long-term investing. We've built a strong foundation, have over £3 billion invested, award-winning service, and a passionate team — now we're ready to scale. We are seeking a hands-on Head of Strategy & Business Operations to partner with our CEO in setting the strategic agenda, running the company and building the operating model that will carry us through the next stage of growth.

• Design and run InvestEngine's company operating model, including the goal cycle, executive meeting architecture, business reviews and decision governance.
• Own the quarterly goal cycle end to end, working with function leaders to set targets that are ambitious, measurable and owned.
• Run the executive cadence so that decisions are made once, documented and acted upon, and surface risks and slippage early.
• Own the annual and multi-year strategic planning process, from framing the agenda to a plan the leadership team commits to.
• Partner with the CEO and leadership team on strategic planning, prioritisation and resource allocation.
• Structure and answer the company's most significant open questions, including market sizing, prioritisation and build-versus-buy decisions.
• Bring an independent, evidence-based point of view to executive discussions, including where it differs from the prevailing one.
• Own the portfolio of company-wide initiatives, with clear prioritisation and formal start and stop gates.
• Lead high-impact initiatives end to end, resolving delivery challenges directly rather than escalating them.
• Embed completed work with the function that will own it as business-as-usual, leaving no residual dependency on your team.
• Own the monthly CEO pack and quarterly Board pack, produced from a single, trusted source of truth.
• Develop the KPI framework covering commercial performance, delivery, customer outcomes, cost efficiency and operational risk.
• Build the analysis yourself, working with Data & Analytics on the underlying infrastructure.
• Lead, develop and grow a team of five, setting remits, priorities and standards, and hiring into open roles.
• Partner closely with leaders across Product, Technology, Platform Operations, Marketing, Data & Analytics, Finance, Compliance and People, securing outcomes from teams that do not report to you.
• Apply AI and automation practically to reporting, planning and internal workflow to keep the function lean as we scale.

• Significant experience (typically 8+ years) across strategy and operations in fintech, financial services or another high-growth, regulated environment — for example as Head of Strategy & Business Operations, Head or Lead of Strategy & Operations, Chief of Staff, or a similarly broad leadership role.
• Demonstrated experience building a company operating model rather than administering one designed by someone else, and securing genuine adoption by a leadership team.
• Proven track record leading company-wide initiatives end to end, including embedding them into business-as-usual and stopping those no longer worth the investment.
• Experience managing a team of four or more strategy, operations or programme professionals, with evidence of raising performance.
• Strong commercial and analytical judgement; you build your own models and argue from the numbers.
• Proven ability to influence senior stakeholders and secure outcomes without formal authority.
• Comfortable in fast-paced environments with limited existing structure, and credible with a CEO, an executive team and a Board.
• Будет плюсом: Experience in FCA-regulated financial services, particularly a retail investment, wealth or savings platform; Consulting, VC or private equity pedigree alongside substantial in-house operating experience; Track record of P&L ownership or measurable commercial performance improvement; Experience establishing data, analytics or AI capabilities to support executive decision-making

• Partner directly with the CEO on the strategic agenda, and play a central role in how a fast-growing UK investment platform is run.
• A genuine blank page: you design the operating model, then run it.
• Lead an established team of five, with open roles to shape and hire yourself.
• A transparent, open culture with collaboration across every function.
• Hybrid working, London-based — in-person collaboration with flexibility.