Head of premium banking customer service division

The Head of Premium Banking Customer Service Division ensures the team’s service, control and management processes, is responsible for the team’s performance, as well as proper review of customer transactions, checking their compliance with the requirements established by internal regulations, the legislation, and other documents

• Organize and manage the day-to-day activities of the unit, check/approve employees’ files and transactions
• Ensure adequate level of service for Premium/Partner clients and give recommendations on improvement of services
• Report on the loan/deposit portfolios, tasks assumed by the unit, their status, deviations from the benchmarks and other issues
• Collect and present to the Branch Manager client observations, recommendations and complaints with regard to any banking service
• Perform training of employees, share knowledge and expertise, direct and support employees
• Assess employees’ performance, provide feedback, assign functional tasks, reveal omissions, improve the effectiveness, develop schedules and equally prioritize the roles within the team

• University degree in finance, accounting or economics
• Minimum 3 years of experience in the financial and banking sector
• Proficiency and experience in performing financial analysis
• Managerial and leadership skills
• Smart decision-making and problem-solving skills
• Strong negotiation and representation skills
• Proficiency in banking and accounting software
• Good knowledge of MS Office
• Excellent command of Armenian, good command of Russian and English
• Flexible
• Attention to details
• Team player
• Будет плюсом: ACCA, MBA are a plus; knowledge of AS-Bank software is a plus

• Условий в вакансии нет