Customer Program Manager

Job Title

Customer Program Manager

Be part of a team connecting patients with hospitals, helping to make a difference and improving lives every day.

As a Philips Customer Program Manager for Radiology Informatics, you will be at the leading edge of healthcare innovation, improving customer satisfaction (NPS) by delivering software solutions that meet our healthcare customers’ needs. You will use project methodologies such as PMP/PRINCE2 to manage complex software implementation projects through their full lifecycle, from customer order signature to revenue recognition, go-live, and handover to Support Services.

Using a structured approach, you will provide timely and regular stakeholder communication (internal and external) supported by clear documentation, effective risk management, and rigorous management of the customer acceptance process.

This is a field-based role, predominantly covering customers across the UK, Ireland, and the Nordics (Denmark, Sweden, Norway, Finland), with responsibility to support other areas within Northern Europe as needed. You will work from home with regular travel to customer sites.

Lead customer-facing programs for Radiology Informatics (RI) — including PACS, RIS, and enterprise imaging solutions — to meet project objectives, stakeholders’ expectations, and create lasting customer value.

Enterprise Informatics RI S&SD Implementation Northern Europe. You will report to the EI RI S&SD Implementation Project Management Leader in Northern Europe. You will be part of an inspiring team that has the goal to strengthen and drive performance of EI RI S&SD Implementation within Northern Europe.

We believe that we are better together than apart. This is a field-based role, most effectively done at customer or partner locations. You will be supported with a competitive salary, performance bonus, company car/allowance, family-friendly policies, flexible benefits, and access to Philips University.

Due to the role working in the healthcare environment, a standard DBS (Disclosure and Barring Service) criminal record check will be required.

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is £53,410.00 - £83,930.00. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.

This role is eligible for bonus incentive, with your rewards linked to KPIs/company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

In the UK, we are recognized as a Disability Confident employer and are proud to be part of the Armed Forces Covenant and Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+, and individuals living with a disability.

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

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