CRM Program Manager

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a dedicated CRM Program Manager to join our team in London, United Kingdom!

Act as the day-to-day coordination point across CRM Product and Engineering pods — keeping backlogs, sprints, dependencies and risks aligned and visible to leadership and Product Managers — so decisions can be made quickly and with confidence.

• Experience of Agile working across multiple pods. Track record delivering complex projects – Preferred background in iGaming, sports betting, or casino platforms (PAM, Payments, Sportsbook, Casino).
• Program management skills — managing multiple work items, RAID/risk registers and cross-pod tickets concurrently.
• Practical experience with agile and delivery tooling (e.g. Jira, Confluence or equivalent) for backlog, dependency and risk tracking.
• Data literate — able to interpret delivery metrics (velocity, throughput, cycle time) and turn them into a clear risk or opportunity narrative.
• Hands-on experience with AI-assisted delivery workflows in a production context.
• Highly organized, with strong attention to detail and a bias for keeping information current and trustworthy.
• Strong written and verbal communication skills, able to flex between technical detail and business/commercial framing depending on audience.
• Stakeholder management across both internal functions (Growth Services, Account Management, other Business Units) and external clients/operators.
• Ability to translate complex interdependencies into actionable choices and trade-offs for senior stakeholders.
• Comfortable operating at the intersection of product, data and engineering, where product logic is tightly coupled with system behaviour.
• Commercially minded, comfortable supporting ROI, cost-benefit or business-case analysis alongside delivery data.
• Calm under pressure and comfortable with ambiguity, including operating structures that are still evolving.
• Familiarity with CRM tools or a proven ability to quickly learn new technologies

Support for New Parents:

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.