Agile Coordinator / Scrum Master

Agile Coordinator/Scrum Master plays a dual role, bridging business needs with technology solutions while facilitating Agile delivery. This role is responsible for eliciting and translating business requirements, guiding Agile teams in Scrum practices, and applying ServiceMax functional knowledge to support field service processes, system enhancements, integrations, testing, and adoption. The role ensures efficient, high-quality delivery of IT solutions while fostering collaboration, continuous improvement, and transparency.

What we look for

Required

• Experience with Salesforce platform capabilities, ServiceMax configuration, integrations with ERP/CRM systems, or mobile field service solutions.
• Understanding of ServiceMax core processes such as work order management, installed base, service contracts, entitlements, case-to-work-order flows, scheduling, dispatch, and mobile workforce enablement.
• Experrience with Salesforce Field Service applications in a field service, aftermarket, or service operations environment.
• Scrum Master certification (e.g., PSM I/II, CSM, SAFe SM).
• ServiceMax, Salesforce, or field service management certification.
• Experience in large or distributed Agile teams.
• Background in IT, product development, or digital transformation.

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We are committed to diversity and inclusion and believe that different perspectives make us stronger. By encouraging open dialogue and valuing individuality, we strive to be one of the most desirable places to work.