Pension Payroll Associate

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

We’re looking for a Pension Payroll Associate to join Gallagher’s Pension Payroll team. This is an excellent opportunity for someone with payroll or tax experience who takes pride in working accurately, meeting deadlines and delivering exceptional service to clients and members.

You’ll be joining an established, supportive team where collaboration is genuinely valued. Every team member has a mentor, and there is a strong emphasis on supporting one another, sharing knowledge and helping each other succeed. In this role, you’ll be responsible for processing pension payrolls in line with legal and regulatory requirements, ensuring that all payments, submissions and adjustments are completed accurately and on time.

• Process allocated pension payrolls accurately and on time
• Ensure all HMRC submissions, including nil returns, are completed within deadline
• Check BACS submissions and resolve any issues
• Process BACS recall requests and BACS rejects, working with Treasury and Admin teams
• Set up overseas banking for pensioners living abroad
• Manually calculate advance payments outside payroll where needed
• Process returned payments, recalculations and year-to-date adjustments
• Handle P60 and payslip requests
• Support tax year-end activity
• Deal with pension statement requests
• Take ownership of incoming emails each day
• Complete required training and maintain training logs
• Attend meetings and work closely with Admin teams, Consultants and third parties
• Follow corporate policies and procedures, including reconciliations, authorisations and evidence requirements documents.

• Ideally we are looking for you to have gained exposure to payroll and/or manual tax calculations.
• Good Maths and English GCSEs/GCEs, or equivalent
• Strong attention to detail and a logical approach to problem-solving
• The ability to manage your workload and meet tight deadlines
• Confident communication skills and a strong customer service mindset
• A proactive, self-motivated attitude
• Good IT skills, including Microsoft Office, Excel and spreadsheets
• A flexible approach and the confidence to suggest improvements
• This role can either be hybrid working in our Bristol office or fully remote within the UK
• Accurate and organised
• Comfortable working to deadlines
• Responsible and reliable
• Able to work well with others and build positive relationships
• Focused on delivering excellent service to clients and colleagues
• Open to change and keen to help improve processes

At Gallagher, we help clients protect what matters most through tailored insurance and risk solutions. You’ll be joining a business that values integrity, collaboration, client service and continuous improvement.

Hybrid working in Bristol or fully remote anywhere in the UK

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)