описание
At COLIBRIX ONE, we're building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:
задачи
- Provide timely technical support to internal teams and partners regarding system monitoring and service stability
- Maintain and use tools like Prometheus, Grafana, Loki, and Alertmanager
- Log, analyze, and categorize incidents in Jira Service Management, and escalate issues when needed
- Develop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots)
- Administer Linux servers: logs, access control, services, cronjobs
- Document recurring issues and solutions in Confluence
- Work with REST APIs to integrate with third-party systems
- Participate in a 24/7 shift rotation, including nights and weekends
требования
- 1+ years of experience in technical support
- Strong command of the Linux CLI, logs, services, file permissions, and networking
- Experience working with monitoring and alerting systems
- Understanding of incident and problem management (ITIL or Jira workflows)
- Basic skills in Python scripting
- Understanding of REST APIs
- Excellent written and verbal communication skills in English and Russian
- Willingness to work in a shift-based environment (including on-call)
- Attention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms
- Будет плюсом: Experience with Telegram, Slack, or Jira bots is a strong plus; Experience in FinTech, acquiring, or payment systems; Familiarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger); Hands-on contributions to automation or monitoring in production environments
условия
- Opportunity to shape the future of fintech solutions within a growing company
- Collaborative, horizontal team structure that values your expertise and ideas
- Continuous learning and development opportunities to enhance your skills and career growth
- Competitive salary and benefits package
- Flexible work arrangements to support work-life balance
- Please note that this position is offered within the COLIBRIX ONE. Employment will be under the appropriate legal entity based on the role and location
