Technical support specialist in payments

paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in the industry. We’re currently seeking an experienced and proactive Level 2 Technical Support Specialist to join our growing team in Limassol, Cyprus. As a Level 2 Tech Support Specialist, you will handle advanced technical issues escalated from Level 1 Support, perform in-depth troubleshooting, and work closely with our development and product teams to ensure timely and accurate resolutions.

• Deep-dive diagnose and fix complex product, integration, and system problems
• Communicate directly with customers — clear updates, real solutions
• Reproduce issues in test environments, dig through logs, and hunt down root causes
• Partner with Dev and QA to push verified bugs to resolution
• Master paytech’s products and integrations inside out; always be the first to know what’s new
• Test upcoming features and releases before they reach customers
• Write sharp, reusable troubleshooting guides and knowledge base articles

• 1+ years in technical support or IT helpdesk within the payments industry
• Solid hands-on experience with APIs, payment flows, and basic SQL queries
• Comfortable with Postman, CRM/ticketing systems (Zendesk, Jira, etc.)
• Strong troubleshooting skills — you can dig deep, find the real cause, and actually fix it
• Fluent English (both spoken and written) — you can explain complex things simply
• Team player who enjoys collaborating with Dev, Product, and QA
• Passionate about delivering high-quality technical support and maintaining strong client relationships

• Our hybrid model gives you more flexibility to get work done where you do it best – whether it’s from home or from our flexible office spaces worldwide.
• Challenge yourself and learn new technical or soft skills with a training budget for your growth and personal development.
• Join our employee-led activities. Connect with people with similar interests and contribute to shaping our dynamic culture.
• Feel your best with initiatives that promote physical and mental well-being, like mindfulness sessions.
• Meet and mingle with your colleagues at our celebrations, social gatherings, and team-building activities, held year-round.