customer support engineer in fintech payments

paytech is a fast-growing fintech company transforming the way online payments work.

• Resolve complex customer technical issues end-to-end and provide clear updates throughout the process
• Troubleshoot advanced product, system, and integration problems using logs, transaction data, and system analysis
• Reproduce reported issues in test environments and escalate bugs to Engineering
• Assist with internal testing of new features, AI, and releases
• Document solutions and contribute to the internal knowledge base
• Support and mentor junior agents

• English proficiency at B2 level or higher
• At least 1 year of experience in a B2B support role within fintech, payments, or a similar technical environment
• Strong understanding of APIs, payment systems, and basic SQL/database queries
• Ability to analyze complex technical problems, identify root causes, implement effective solutions, and explain technical concepts clearly to non-technical users
• Strong team collaboration skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Будет плюсом: native or fluent Russian

• Competitive salary package and performance-based bonuses
• Sports and lunch compensation
• Ongoing technical training and professional growth opportunities
• Work equipment tailored to your needs (Mac / Windows / Linux)
• Cozy office in Limassol with great coffee, snacks, drinks, a PS5, and a rooftop view
• Hybrid work option after the probation period
• Team events and private medical insurance after the probation period
• Additional perks and full support with work permit arrangements
• The role is office-based, with hybrid work available after the probation period