описание
QuickStaffing HR is looking for a Technical Support Specialist for its partner company, EachBase, to support a SaaS practice management platform used by US-based medical clinics.
задачи
- Maintain accurate client records, support history, and ticket statuses
- Create clear, detailed tickets for development and product teams regarding bugs and feature requests
- Lead live video calls with US clients to address questions, troubleshoot software issues, and provide solutions
- Onboard and train new clients by walking them through software sections and features
- Investigate reported problems to determine whether they are user errors or software bugs
- Proactively follow up with clients until their issues are fully resolved.
требования
- Bachelor’s degree in Information Technology, Communications, Linguistics, Business Administration, or a related field
- Fluent English with excellent verbal and written communication skills
- 2+ years of experience directly working with US clients in Software Support, Client Training, Technical Client Assistance, or SaaS Implementation
- Ability to explain complex technical concepts in simple, easy-to-understand language
- High level of patience, empathy, strong problem-solving abilities, emotional composure under pressure, and active listening
- Будет плюсом: Experience with HubSpot, ticket management tools (Zendesk, Jira, Freshdesk), or healthcare/EHR/EMR software
условия
- Условий в вакансии нет
