technical support engineer for compliance operations

Sumsub provides AI-powered trust infrastructure for compliance operations at scale, connecting identity and business verification, fraud prevention, transaction monitoring, and risk workflows. Its platform helps teams reduce manual work and enter new markets.

• Provide technical support, configure, and troubleshoot issues with the Sumsub platform for B2B clients;
• Perform technical analysis of reported problems and define resolution plans;
• Interact daily with engineers to provide technical action plans or take ownership of escalated cases;
• Collaborate with other teams to answer clients’ technical questions and act as a liaison between clients and internal Sumsub resources;
• Communicate with clients through chat, email, and outbound calls;
• Develop and implement custom solutions involving simple scripting or coding.

• Fluent in English and Mandarin;
• Experience troubleshooting web applications;
• Basic understanding of programming fundamentals, including data types;
• Experience troubleshooting web applications that use RestAPI;
• Practical experience working with SQL-like databases;
• Simple scripting skills in a language of choice;
• Basic HTML and CSS experience;
• Willingness to provide excellent support service;
• Nice to have: familiarity with Kibana or the Elastic Stack, proficiency in supporting or working with mobile or web SDK, practical exposure to API troubleshooting, technical support experience for web or mobile applications, understanding of crypto, fintech, banking applications or services.

• Remote-first, trust-based culture;
• Extra time off, including a birthday holiday, 10 personal days per year, seven sick days without paperwork, and additional Christmas and New Year time off;
• Fair and transparent pay benchmarked to the market;
• Compensation varies by confirmed work location and applicable local market conditions; no universal salary range is included;
• Offices or coworking spaces may be available in some locations, with no mandatory office days;
• Learning opportunities and coverage of role-specific events;
• Financial bonuses for marriage and welcoming a new baby;
• Fully covered team offsite trips several times a year;
• Tools and hardware required for work.