Technical Support Agent - L1

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title: Technical Support Agent L1

Location: Belgrade, Serbia

Model of work: onsite

Working hours: Monday - Friday; shifts rotation

• Support project activities and work closely with project teams to help ensure successful delivery against agreed objectives and timelines.
• Collaborate with customers, internal stakeholders, and external partners to provide effective technical support and maintain strong working relationships.
• Investigate and resolve technical issues using available knowledge bases, procedures, and support tools.
• Take ownership of incidents and service requests from start to finish, ensuring customers are kept informed throughout the resolution process.
• Escalate complex issues to specialist teams when required and follow them through to completion.
• Maintain accurate records of incidents, actions taken, progress updates, and resolutions within company tracking systems.
• Provide support via phone, email, and ticketing systems, delivering professional and timely assistance to customers and field engineers.
• Use remote access tools to troubleshoot equipment, apply configurations, and verify successful resolution with customers.
• Monitor customer environments, respond to events and alerts, and proactively address issues where possible.
• Contribute to a high level of customer satisfaction through responsive support and a commitment to service excellence.

• Fluent English communication skills, both written and spoken.
• Willingness to work in a shift-based environment.
• Strong problem-solving and analytical skills.
• Customer-focused mindset with the ability to remain calm under pressure.
• Good organizational skills and attention to detail.
• Ability to work independently while managing multiple priorities.
• A team-oriented approach and strong interpersonal skills.

Offers of employment are conditional upon passage of screening criteria applicable to the job