› Provide technical onboarding support for new subscribers
› Complete daily and real time audits of data
› Connect to customers using connectivity tools to resolve issues remotely
› Assist SBOnet subscribers with questions regarding reporting issues or feature requests and concerns
› Document new features and common questions in our knowledge base
› Provide written and verbal reports as required
› Troubleshoot SBOnet installations to resolution on two or more point of sale (POS) platforms
› Interact and troubleshoot issues reported by SBOnet users
› Support SBOnet users via phone and email
› Provide written and verbal reports as required
› Suggest features that that will help users be successful using NCR’s systems
› Associates degree in Computer Science or technical trade school, or 3-5 years of experience in a technical role; progressive experience required for advanced levels
› Understanding of SQL
› Understanding of Networks is required
› A strong interest in the restaurant technology industry and the ability to empathize with restaurant managers and operators
› Excellent written and verbal communication skills as well as interpersonal skills
› Possess the accountability and personal responsibility to own and drive results
› Ability to work independently and part of a team environment
› Proficiency in Microsoft Office programs, including Outlook, Word, Excel and PowerPoint
› Experience with SBOnet or a similar product; concepts, practices and procedures preferred
› Ability to effectively manage multiple projects with strong organizational skills, attention to detail and logical problem-solving skills
Offers of employment are conditional upon passage of screening criteria applicable to the job
