system administrator

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. It operates in the gaming industry and develops free-to-play games including World of Tanks, World of Warships, and World of Tanks Blitz for major gaming platforms.

• Respond to and resolve service desk tasks via phone, ticketing system, or in-person support;
• Troubleshoot hardware, software, and network issues for end users;
• Escalate complex issues to higher-level support teams, track progress, and ensure resolution;
• Install, configure, and maintain desktops, laptops, printers, mobile devices, gaming consoles, and other IT equipment;
• Document incidents, resolutions, and processes in the ticketing system;
• Maintain accurate inventory information for corporate IT equipment;
• Develop and maintain detailed manuals, guides, and documentation;
• Provide basic training and guidance to users on software applications and IT policies;
• Ensure compliance with company IT security policies and procedures;
• Oversee the purchase of IT assets and services, including obtaining quotes, placing orders, and tracking deliveries;
• Participate in the standby rotation.

• 1–3 Years of experience in a service desk or technical support role;
• Proficiency with Windows, macOS, Linux, Microsoft Office 365, and Teams;
• Familiarity with IT ticketing systems;
• Good understanding of networking concepts, including TCP/IP, DNS, and DHCP;
• Strong communication and interpersonal skills;
• Ability to prioritize tasks and work under pressure in a fast-paced environment;
• Proficiency in English, both written and verbal;
• Nice to have: Experience with Active Directory, GPOs, Intune, Microsoft SCCM, PowerShell, Azure, Entra ID, access management systems, and video surveillance; CCNA or CompTIA certifications; Bachelor’s degree in Computer Science or a related field.

• 21 Days of annual leave, increasing up to 25 days based on years of service;
• Additional paid time off, including 5 Personal Days, Birthday Leave, Marriage Leave, and Compassionate Leave;
• Sick Leave top-up of up to 10 days per year;
• Maternity Leave top-up of 18 weeks per case;
• Career development and education opportunities;
• English language courses fully covered upon Manager’s approval;
• Private health care;
• Mental well-being program;
• Onsite gym and spa;
• Free parking near the Nicosia offices, subject to availability;
• Free drinks-equipped kitchen;
• Eurobank benefits, if applicable;
• Employee discounts;
• Personal Gaming Account;
• Onsite canteen with subsidized food and drinks;
• Company events and Social Clubs;
• Seniority Awards;
• Referral program with a reward;
• The role is not eligible for relocation or immigration support.