support specialist for AI-native browsing

Perplexity develops AI-native browsing experiences, including desktop apps and the Comet browser.

• Troubleshoot technical issues for desktop browser users and guide them in using the platform effectively
• Become a technical and troubleshooting expert for Comet, supporting users and internal teams
• Partner with Enterprise, Mobile, and Desktop teams to resolve issues and coordinate resources
• Turn insights from Comet user issues into scalable solutions with Engineering and Go-To-Market teams
• Build relationships with key Comet Enterprise users to support successful browser workflows

• 3+ Years of experience in technical support engineering roles, focused on application development
• Ability to identify technical pain points in the company’s solutions and customers’ implementations
• Experience using AI tools to optimize workflows and improve team efficiency
• Будет плюсом: a strong track record of building customer and cross-functional relationships to drive performance improvements, a humble attitude, eagerness to help others, willingness to acquire new knowledge, ability to work efficiently, switch contexts, manage multiple projects, and prioritize effectively, preference for deep-dive projects involving problem investigation and diverse use cases

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