support engineer for SaaS support

The L1 Technical Support & Networking Specialist is a business-essential role that serves as the frontline support for our clients, providing SaaS support.

• Provide technical support to customers in English through various channels such as phone, chat, and email
• Support custom applications
• Document and track customer inquiries and issues in our ticketing system
• Collaborate with the Technical Support Team to escalate and resolve complex technical problems
• Ensure a high level of customer satisfaction through excellent communication and problem-solving skills
• Cross-train to support other functions within the department as business needs require

• Excellent English communication skills, both written and verbal
• Strong knowledge of computer hardware, Windows OS software, networking IP functions, and computer systems
• Ability to work effectively in a team and handle multiple tasks simultaneously
• Prior technical support experience is preferred

• Локация: Белград
• A remote work model with occasional office days
• Paid training
• Opportunity to work with a dynamic, fast-growing team
• Private health insurance
• Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)
• Flexibility to work shifts in our 24/7 operation (12 pm - 8 pm/ 12 am - 8 am / 4 am - 12 pm)