support engineer

JetBrains operates ten global offices with interconnected infrastructure, supporting thousands of physical and virtual workstations across private and public clouds through a dedicated technology department.

• Provide technical support to all JetBrains employees;
• Set up new computers, fix and modernize the old ones;
• Decide what hardware will be a better choice for a particular case;
• Advise JetBrainers on any hardware or software-related issues;
• Maintain all the IT equipment in the office including computers, monitors, laptops, printers, copy machines, phones, and video conferencing systems.

• Able to take apart and repair any computer;
• Able to fix errors in the operating system in different ways, not only by reinstalling the OS;
• Communicate patiently and politely with users who experience issues;
• Know how local networks and the Internet work;
• Enjoy disassembling all kinds of devices to learn more about them;
• Willing to solder a damaged wire;
• Strong teamwork skills, open to diverse opinions and able to support your point with sound reasoning;
• Willing to grow as a professional, to master and apply new approaches and technologies;
• Take pride in the work you do;
• Previous IT Helpdesk Support experience;
• Fluent English;
• Nice to have: Eager to share your knowledge with your peers, Can quickly come up with solutions when communicating with users remotely.

• Strong base salary with competitive pay that reflects your skills and experience;
• Extra time off to relax, recharge, and do the things you love;
• Medical insurance allowance for you and your family;
• Learning and development opportunities including access to conferences, courses, and language classes;
• Relocation support to help make your move smooth and stress-free;
• Language classes to pick up the local language or sharpen English skills;
• Hot meal or lunch allowance on workdays;
• Mental health support with easy access to professional mental health services;
• On-site gym or sports club stipend;
• Internal events including company-wide celebrations and team gatherings.