Site Reliability Engineer 2

At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and processes so they can keep work moving as needs change.

For more than 25 years, organizations have turned to Quickbase to solve operational challenges that off-the-shelf software wasn't built for. Today, we’re building on that foundation with new products and new possibilities for how people create, adapt, and improve the systems their work depends on.

Working at Quickbase means helping find better ways forward. We’re a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other.

Title: Site Reliability Engineer 2

Reporting to: Director of Site Reliability Engineering

Location: Sofia, BG (Remote or Hybrid)

Department: SRE

We empower the problem solvers of the world to create solutions for themselves and their company. Our customers are passionate about streamlining their scattered information and processes, and we are passionate about providing our customers with a simple, powerful platform to create applications that are just right for them.

Reporting to the Director of Site Reliability Engineering, our Site Reliability Engineering (SRE) team is looking to add you to help us continue the best-in-class operation of the Quickbase platform and the advancement of our DevOps culture. You will work within the SRE team and across our engineering organization to help us holistically deliver software that is secure, compliant, reliable, high quality, scalable and considerate of technical debt. We operate our core platform in fully cloud native environments.

Some of our upcoming projects:

- Evolving the platform infrastructure and services to be fully cloud native (elastic).

- Preparing the platform to support multiple instances in support of governance, risk, and compliance (GRC) requirements.

- Supporting multiple initiatives to continuously improve the reliability, performance, and scalability of the platform.

• Independently handle operational support requests and escalations, including issues of moderate scope that require reviewing a variety of factors, from SRE's internal customers, i.e., Customer Support and Product Development teams — exercising judgment within established procedures and practices to determine the appropriate action — while also working to eliminate the need for those requests and escalations through better documentation, automation, improved product functionality, or empowering those teams to self-service.
• Monitor and maintain production and non-production systems with increasing independence, working to improve instrumentation, early issue detection, and issue avoidance in pursuit of meeting service level objectives.
• Consistently and reliably execute coordinated software deployments to the platform while working to improve the velocity of delivering value to our customers through deployment automation and release process refinement.
• Take ownership of incident response, root cause analysis, and blameless postmortem activities for moderately complex issues.
• Participate in 7x24 on call rotation per contractual arrangement.
• Offer informal, peer-level help and knowledge-sharing to Site Reliability Engineer 1s and new team members as opportunities arise, while continuing to receive structured coaching and mentorship from senior members of the SRE team.

Certifications (Recommended)

Behavioral and Interpersonal

Important Notices

Recorded Interviews. Quickbase uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.

Interview Integrity. AI is part of how we work at Quickbase — we expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged throughout the selection process. Misrepresentation at any stage may result in removal from consideration for this and future roles.

How We Review Applications We use AI throughout our hiring process to help review, screen, schedule interviews, and assess applications. These tools support our team's review; they do not replace it, and every hiring decision is made by a person.

• Unlimited remote work policy
• 25 days of annual leave, 2 additional days off for volunteering
• Competitive remuneration package incl. an annual bonus
• Top-notch IT setup.
• Mental health support, life insurance, food vouchers
• Additional health insurance - for you and your loved ones
• Annual wellness support allowance
• External Professional Learning Opportunities