Customer Service Skills: Strong customer service skills are essential for interacting with end-users and addressing their IT-related inquiries and concerns. Candidates should be patient, empathetic, and able to communicate technical information in a clear and understandable manner.Experience creating and managing domain accounts within Active DirectoryFamiliarity with supporting virtual desktops running Microsoft WindowsExperience troubleshooting common Active Directory account issues and errors.Experience troubleshooting software and hardware issues for end user devices to include workstations, printers, and scanners.Experience with application performance and latency problems related to security requirements from front, middle, and back endWorking experience with Windows Server 2016/2019, Active Directory, IIS, DNS, DHCP, Exchange, DFSExperience implementing security controls on common network services such as file, email, and active directory across multiple geographically dispersed sites.Experience with networking technologies and security assessment to include, but not limited to, STIGs.Experience implementing and supporting enterprise system security and malware monitoring and prevention tools such as Splunk, McAfee HBSS, and ACASNetwork and systems troubleshooting experience with TCP/IP, Internet security, and encryption (data at rest, data in transit)Effective time management skills and ability to work independently and prioritize work efforts based on customer and mission impact.Ability to utilize an IT Service Management (ITSM) tool to properly document, track, and resolve customer incidents and requests.Ability to triage and properly classify incidents and prioritize work efforts.Strong oral and written communications skillsExperience establishing goals and plans that meet project objectives.Track record of working effectively within a team, and support to peers toward improved processes and resultsThorough knowledge in the use of MS Office, the Internet, and other internal applications necessary to conduct research, complete routine and moderately complex tasks.Ability to produce clear and concise documents and diagrams capturing networking and operational procedures and LAN/WAN topology using MS Visio, MS Project, MS Excel and MS Word.Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP along with an appropriate computing environment (CE) certification)Candidate must have a Bachelor's, with less than 2 years of relevant experience. Years of experience may be considered in lieu of degree.Clearance
Active TS/SCI clearance with Polygraph required OR active TS/SCI and willingness to get a Poly.·US Citizenship is required due to the nature of the government contracts we support.CISSP or CASP CertificationExperience in Help Desk Support: Prior experience providing technical support to end-users, troubleshooting hardware and software issues, and resolving IT-related problems is highly desirable. This demonstrates the candidate's ability to assist users with IT issues effectively and efficiently.Technical Proficiency: A solid understanding of computer hardware, software applications, operating systems, and network configurations is preferred. Candidates should be able to troubleshoot common IT issues and provide basic technical support to end-users.Proficiency in IT Service Management (ITSM) Tools: Ability to utilize an IT Service Management (ITSM) tool effectively to document, track, and resolve customer incidents and service requests.Experience with tools such as ServiceNow, or Jira Service Desk is preferred. This demonstrates the candidate's ability to efficiently manage and prioritize incoming tickets, track progress, and ensure timely resolution of IT issues in accordance with service level agreements (SLAs).Background in hardware setup, deployment and maintenance to include workstations, printers, scanners, servers and phones.Experience with operating system/application patch management methodologiesExperience operating and maintaining Linux based systemsExperience with operating system and application deployment utilizing SCCM/MECM Certification relating to Microsoft Certified Solutions Expert (MCSE) Certification or MCSA (Microsoft Certified System Administrator) a plusExperience with troubleshooting network storage connectivity from an end-user perspectiveExperience working in an Agile environmentFamiliarity with Hyper Converged Infrastructure (HCI) concepts and solutionsFamiliarity with virtual servers and technologiesExperience with troubleshooting within a secure environmentExperience with backup and restore proceduresIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
October 8, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $57,850.00 - $104,575.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.