Platform engineer

The Middleware team is responsible for ensuring the stability, availability, and performance of critical payment and enterprise platforms. This role provides operational support across middleware technologies and business-critical services, contributing to platform reliability, incident resolution, change implementation, and continuous service improvement

• Provide primary support for Middleware Production Platform Administration (PPA) activities.
• Participate in an on-call support rota, including weekday and weekend coverage.
• Support and implement live production changes in accordance with established change management processes.
• Partner with the Operations and Platform Administration (OPA) team to deliver BAU operational activities.
• Monitor, troubleshoot, and resolve production incidents to ensure service availability and performance.
• Support critical payment and integration platforms, ensuring operational excellence and adherence to SLA commitments.
• Contribute to operational documentation, knowledge sharing, and process improvement initiatives.
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

• Experience supporting enterprise middleware and production platforms in a mission-critical environment.
• Knowledge of Oracle WebLogic Server administration and support.
• Experience supporting SWIFT messaging systems and services.
• Knowledge of GoAnywhere Managed File Transfer (MFT) platforms.
• Strong troubleshooting and problem-solving skills across middleware and integration environments.
• Ability to work effectively in a fast-paced operational environment and manage competing priorities.
• Strong communication and collaboration skills, with the ability to work across technical and business teams.
• Commitment to operational excellence, service reliability, and continuous improvement.
• Будет плюсом: Familiarity with Tivoli technologies is highly desirable; Understanding of the Vocalink services and platforms supported by the team is desirable

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