Previous experience working in a network operations centre or technical support role.Experience with a ticketing system for fault tracking, for example ServiceNow or Salesforce.Experience with Linux operating systems and command-line interface.Experience with Fortinet – (FortiGates and FortiSwitch hardware, FortiManager and FortiAnalyzer management platforms).Understanding of SD-WAN solutions and cloud-based solutions (AWS, Azure).Experienced with Cisco routers and switches.Understanding IP routing protocols such as BGP, EIGRP, OSPF.Analytical approach to fault-finding with a proven ability to diagnose network problems.Tenacious and inquisitive in investigating and applying corrective action.Good personal organisational and developed time-management skills.Ability to work under pressure.Professional working attitude – strong ability to communicate effectively with local and remote team members.Payments industry knowledge.TLS/SSL protocol understanding (SSL certification, key exchange, CA).Understanding of cellular radio (3G/4G) and roaming operations.Internet-based operations – DNS, CDN, VPN and IPSEC protocols.Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, ThousandEyes.ITIL knowledge/foundation certification.If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
