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О рекламодателе
ОБЩЕСТВО С ОГРАНИЧЕННОЙ ОТВЕТСТВЕННОСТЬЮ "ЦЕНТР НАЦИОНАЛЬНЫХ ИНТЕЛЛЕКТУАЛЬНЫХ СИСТЕМ" ИНН: 9704271170
описание
For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. Before you submit your application, please read and acknowledge receipt of the Applicant Privacy Notice. Can you provide proof you are over 18 years of age? Please confirm your UK Right to Work (RTW) status. We legally have to verify your Right to Work in the UK if you are offered a role to work for us. We're asking for this information now so we are able to plan the type of right to work check we need to do. Your answer to this question will not affect the outcome of your application, unless we are unable to sponsor you for a visa sponsorship.
The Pokémon Company International manages the Pokémon property outside of Asia, including brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website.
задачи
Support onsite and remote staff through the IT ticketing system, email, and desk-side support, meeting contracted KPIs and SLAs
Ensure timely and effective responses to technical incidents and tickets
Escalate tickets from Tier 1 analysts and escalate issues further when needed
Provide backup coverage for Tier 1 staff to maintain service desk coverage
Diagnose and troubleshoot Windows and Mac desktop OS, application, network connectivity, and hardware issues, including complex technical issues
Document technical problems, resolutions, standard operating procedures, and system-related processes
Manage user accounts and permissions according to established procedures
Set up and configure hardware assets, including for new starters, planned refreshes, and office expansions
Support the maintenance and operation of meeting and conference room facilities, including video conferencing and audio/video equipment
Provide in-room technical support for executive-level and company-wide events
Create and maintain application and system documentation by updating written procedures
Observe user needs and system functionality and make recommendations to management
Assist collaboratively with special projects, new applications, and system deployments
Deliver customer service and technology experiences to employees across the company
Collaborate with senior IT staff and escalate issues to them
Develop personal skills, share knowledge with the team, and mentor others to improve work results
Research and implement current technologies to improve processes and systems
требования
Three to five years of technical support experience in Microsoft Windows and Apple Mac OS environments
A bachelor's degree in a related field, or equivalent applicable technical qualifications or professional experience
Experience supporting hybrid and remote workforces in a global organization
ITIL Foundation certification or equivalent
Strong working knowledge of Microsoft Office 365
Working knowledge of macOS and experience supporting Apple devices through JAMF or an equivalent MDM platform
Strong working knowledge of Slack and web conferencing platforms such as Zoom
Experience administering user identities and access through Microsoft Entra ID (Azure AD)
Experience supporting MFA, Conditional Access, and modern authentication methods
Proficiency installing and troubleshooting hardware and software using modern management tools such as System Center Configuration Manager, MS Intune, and JAMF
Experience managing mobile device configurations and lifecycles through MDM platforms such as Intune
Exposure to endpoint security technologies such as Microsoft Defender, CrowdStrike, or equivalent
Understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN technologies
Experience tracking hardware assets and software licenses and managing inventory
A track record of excellent customer service and communication at all organizational levels
Strong professional verbal and written communication skills, including the ability to explain technical concepts to non-technical customers
Experience using ticketing systems such as Jira
Understanding of ITIL best practices for incident, problem, and change management
Demonstrated willingness to learn new technologies through self-study and formal training
Right to work in the UK is required for roles in the United Kingdom
условия
12-Month fixed-term contract
New hires generally start at £35,000.00 - £43,500.00 per year; the full range is £35,000.00 - £56,000.00 per year
Company events celebrating Pokémon
Competitive cash-based compensation programs
100% Employer-paid healthcare premiums
Generous paid family leave
Employer-paid life insurance and long- and short-term income protection insurance
