IT operations engineer

Finom provides an all-in-one financial B2B platform for entrepreneurs, integrating banking, accounting, financial management, and invoicing. The platform also offers AI-enabled accounting features.

• Provide first-line internal support through Jira Service Management and Slack, triage and resolve requests within SLA, keep users updated, and close tickets with clear communication
• Diagnose and resolve hardware, operating system, software, and network issues on Windows and macOS devices
• Handle device enrollment, compliance issues, software installations, and updates in JumpCloud MDM; escalate complex cases with clear troubleshooting notes
• Manage onboarding and offboarding tasks in JumpCloud, Google Workspace, and Torii; handle access requests and SSO issues in line with access governance and least-privilege practices
• Administer user-level settings in Jira, Confluence, Slack, and Notion; maintain accurate and usable JSM request types, knowledge base articles, and workflows
• Identify ticket trends and recurring issues, write knowledge base articles or small scripts, and propose automations
• Support security and compliance efforts by following procedures and maintaining records

• 2+ Years in IT support, service desk, or a similar user-facing technical role
• Hands-on experience troubleshooting Windows and macOS hardware, operating systems, applications, peripherals, and network connectivity
• Strong customer service skills; patient, empathetic, and clear when supporting non-technical colleagues, including under time pressure
• Experience with an ITSM or ticketing tool and working to SLAs
• Working knowledge of Google Workspace or M365 user administration
• Familiarity with an MDM and identity provider for tasks such as enrollment, password resets, MFA, and SSO issues
• Good written documentation skills, including clear ticket notes and knowledge base articles
• Fluent written and spoken English
• Будет плюсом: Basic scripting with PowerShell, Bash, or Python; curiosity about automating repetitive work; confident use of AI tools for troubleshooting and documentation; exposure to ISO 27001, DORA, SOC 2, or SaaS management tools; meeting room and AV setup experience; experience in a fast-growing or regulated company

• Stock Options Program available to every team member
• One month in a corporate apartment in Cyprus through the Work & Swim Program
• Opportunity for professional development and a path toward systems administration and automation