IT engineer for Google Workspace

HelloFresh provides meal kits, ready-to-eat meals, and specialty food offerings through a subscription-based, direct-to-consumer model. Its HelloTech organization builds the digital products and internal platforms that support the customer experience, personalization, pricing, forecasting, and supply chain operations.

• Serve as the primary escalation point for L2 Google Workspace queries, including Gmail, Drive, Calendar, Sites, Meet, and related core services
• Troubleshoot and resolve complex, non-standard user issues, communicating clearly and promptly with requesters
• Support employees adopting Gemini for Google Workspace by answering questions, sharing best practices, and helping teams use AI-assisted features in Gmail, Docs, Slides, and Meet
• Restore files and folders and transfer file ownership when employees leave or change teams
• Analyze recurring ticket trends and propose improvements to support processes, SOPs, and self-service documentation
• Write and maintain internal documentation and knowledge base articles for end users and IT staff
• Liaise with Google support and third-party vendors on issues requiring escalation beyond L2

• 2–4+ Years of hands-on experience administering Google Workspace in a production environment, ideally at mid-level scope
• Strong working knowledge of Gmail, Drive, Calendar, Sites, and Meet, including admin-side configuration, sharing settings, and IAM controls
• Practical experience with user- and group-level administration, provisioning, organizational units, and account lifecycle management
• Working understanding of email fundamentals, including DNS records (SPF, DKIM, DMARC), routing, and IMAP/SMTP concepts
• Google Workspace Administrator Certification
• Hands-on familiarity with Gemini and other Google Workspace AI features, and interest in exploring AI tools and helping others adopt them
• Strong analytical and problem-solving skills for diagnosing and resolving complex technical issues
• Fluent English and the ability to explain complex technical information clearly to non-technical audiences
• Ability to collaborate with cross-functional teams, including developers, product managers, and IT personnel
• Proven ability to manage time and prioritize tasks based on urgency and business impact

• Access to the Warsaw centre workspace, with showers, breakout zones, outdoor space, cycle parking, coffee, soft drinks, and fruit