Integration platform engineer in MuleSoft

Ivy Partners is a Swiss consulting firm that helps organizations navigate their strategic, technological, and organizational challenges. We are committed to offering our employees careers that support their personal and professional fulfillment. We help them develop their skills and provide genuine opportunities for growth. As a Mulesoft Platform Engineer at Ivy Partners, you will:

• Provide Level 3 operational support and maintenance for the MuleSoft integration platform, handling escalated tickets and resolving incidents within agreed SLAs.
• Troubleshoot issues using logs, monitoring tools and system diagnostics, contributing to major incident response, service restoration and root cause analysis.
• Monitor and manage platform capacity, performance and availability, recommending improvements to scalability and resource utilisation.
• Support deployments, releases, production changes and service requests in an international, cross-functional environment.
• Automate repetitive operational tasks and identify recurring issues and opportunities for continuous improvement.
• Produce incident, capacity, performance and service quality reports, maintain operational procedures and knowledge articles, and share expertise with support teams.
• Collaborate with internal and external providers and stakeholders.

• Have at least 5 years of experience in MuleSoft platform management, with a focus on platform operations rather than API development.
• Have hands-on experience with Terraform, GitHub, OpenShift and Argo CI/CD.
• Understand authentication and authorization mechanisms, such as OAuth and OpenID, and have foundational knowledge of AWS and Azure.
• Are familiar with ITIL processes, incident management and service level metrics.
• Communicate complex technical information clearly and work confidently with stakeholders across cultures and teams.
• Are fluent in English.
• Будет плюсом: Have knowledge of Java, XML and web services standards, gateway technologies (such as MuleSoft Flex Gateway), networking, certificate management or Linux, which is considered a plus

• Care | We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects.
• Trust | We believe in building strong and long-lasting relationships with our clients. Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times.
• Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking.
• Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.