Integration platform engineer in MuleSoft

Our mission is to be a meaningful part of our people's careers. As we grow, so does our determination to offer the best experience to our employees and clients, and that is exactly what drives us. We are a Portuguese technology consulting company with offices in Lisbon, Porto and Óbidos and representatives in Brazil and Tunisia. With more than 12 years of expertise in the market, we are now a community of around 400 people working on-site, remotely or in a hybrid setting on projects in more than 20 countries. We believe that great people make successful companies, which is why we value, recognize and support the growth of our professionals.

• Ensure the daily operation, maintenance and support activities of the MuleSoft platform;
• Analyze, diagnose and resolve incidents within the defined SLAs, including tickets escalated by 2nd-line support teams;
• Perform advanced troubleshooting using logs, monitoring tools and system diagnostics;
• Conduct root cause analyses (RCA) and propose corrective and preventive actions;
• Manage the platform's capacity and performance, ensuring availability, scalability and efficient use of resources;
• Participate in deployment, release and change management activities in the production environment;
• Develop and maintain automation scripts to optimize recurring operational tasks;
• Create and maintain operational documentation, procedures (SOPs) and knowledge bases;
• Contribute to the continuous improvement of services by identifying recurring problems, risks and optimization opportunities;
• Support critical incidents and service recovery activities;
• Monitor operational KPIs and ensure compliance with support processes and procedures;
• Collaborate with technical teams, stakeholders and suppliers in an international and multicultural context;

• Bachelor's degree in Computer Engineering, Information Systems or a similar field;
• Between 5 and 7 years of experience in MuleSoft platform operations and administration, with a focus on platform support, maintenance and management;
• Solid experience with Terraform for Infrastructure as Code;
• Advanced experience with GitHub and version control best practices;
• Solid knowledge of OpenShift and containerized environments;
• Experience with authentication and authorization mechanisms, including OAuth, OpenID Connect and API security standards;
• Operational knowledge of AWS and Azure;
• Knowledge of ITIL processes and best practices;
• Experience with pipelines and automation through Argo CD / CI/CD;
• Strong experience in incident management, troubleshooting and problem analysis in production environments;
• Ability to produce high-quality technical and operational documentation;
• Experience automating operational tasks through scripting;
• Strong focus on service reliability, stability and continuous improvement;
• Excellent communication and stakeholder management skills;
• Experience in international and multicultural environments;
• Good knowledge of English - B2 or higher;
• Affinity – Build close, empathetic relationships with colleagues, clients and candidates (not just with technologies, languages and platforms). Team spirit and a positive attitude;
• Ambition – Want to do more and better. Eager to exceed expectations and grow personally and professionally;
• Action – Energy to make things happen. Show proactivity and initiative;
• Learning – Eager to grow individually and collectively and become an expert in the technology market.

• Participate in national and international projects at a company built on personal relationships, simplicity and efficiency, with a disruptive impact on the technology market;
• Access a personalized career and training plan directly proportional to your performance and interests;
• Be part of a welcoming environment built on trust, respect and informality;
• Join our Affinity Communities (sports, technology, hobbies, etc.) and actively participate in social and environmental responsibility projects;
• Enjoy a range of benefits, partnerships, discounts, events and internal activities;
• Beyond your professional satisfaction, we want to offer memorable leisure and social opportunities worthy of an Affinity experience.