Program Manager

Ivy Partners is a Swiss consulting firm that supports companies in addressing their strategic, technological, and organizational challenges.

We are committed to offering our employees careers that foster personal and professional fulfillment. We support them in developing their skills and provide genuine opportunities for growth.

• Lead a multi-phase AI program, from analysis and use case selection through implementation planning, prototyping, and testing.
• Own the scope, plan, budget, risks, quality, stakeholder alignment, and phase-gate decisions as the client’s primary point of contact.
• Analyze customer channels, concerns, and processes to select a customer group and two to three concerns, exploring how personal service, AI support, and automation can work together without losing context.
• Define measurable criteria for service quality, customer value, feasibility, acceptance, and risk, while assessing the impact on customer behavior and staff roles and ways of working.
• Build an iterative delivery plan with milestones, decision points, client needs, and a risk register; prepare the acceptance model, cost presentation, and knowledge transfer approach.
• Coordinate the architect, AI engineer, and AI executive throughout the engagement.

• You have 8 to 12 years of experience in program management or senior business analysis, ideally in consulting.
• You have delivered complex or regulated enterprise programs, preferably in insurance or financial services.
• You have experience with cross-channel customer processes and service design.
• You communicate confidently in German and French, both written and spoken, and have a good command of English.
• You are based in or near Bern and can work on site at the client’s premises and at a pilot agency.
• You bring a structured approach, engage confidently with executives, and are comfortable navigating ambiguity and phased decisions.
• You have exposure to AI projects or a project management certification—both are an advantage.

Care | We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects.

Trust | We believe in building strong and long-lasting relationships with our clients. Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times.

Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking.

Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.