Data Center Technician III

What this Job Entails:

The Data Center Technician III is a senior technical contributor responsible for ensuring reliable and efficient operation of data center infrastructure. This role combines hands-on execution with advanced troubleshooting, quality assurance, and adherence to operational standards. In addition to performing complex installations, maintenance, and decommissioning activities, the Technician III serves as a technical resource for the team, supports knowledge sharing, and contributes to process improvements and operational excellence initiatives.

Scope:

- Works as a senior individual contributor with broad technical expertise and increased autonomy in executing data center operations.

- Applies advanced judgment to assess and resolve complex technical issues, and determines appropriate methods and approaches within established guidelines.

- Provides technical guidance and informal leadership to peers, contributes to operational decision-making, and supports continuous improvement initiatives.

- Collaborate with or act as a mentor to less experienced team members.

• Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables, servers, storage, and other devices in the data center.
• Confirm and label devices, racks, and cables to ensure accuracy and compliance with operational standards.
• Work within a standard ticketing system, providing clear, timely, and appropriate customer communications.
• Maintain accurate documentation of work performed, including updates to records, diagrams, and logs, ensuring operational transparency and audit readiness.
• Support monthly operational review activities with clients by providing required data, updates, and insights related to completed work, incidents, and operational performance.
• Work under the direction of the Site Operations Supervisor and/or Operations Manager and follow Standard Operating Procedures (SOPs), program policies, safety policies, and security policies while meeting quality and productivity requirements.
• Provide technical guidance and day-to-day support to junior technicians, serving as a subject matter expert and promoting best practices.
• Lead by example in executing operational standards, fostering collaboration, and driving a culture of safety, quality, and accountability.
• Identify opportunities for process improvements and contribute to the development and implementation of operational improvement initiatives.
• Support onboarding and training of new team members by sharing knowledge, reviewing work, and reinforcing Standard Operating Procedures (SOPs).
• Collaborate with Site Operations leadership to resolve complex technical issues, improve workflows, and enhance team efficiency.
• Act as a technical escalation point for complex installations, troubleshooting, and operational challenges when required.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Physical Demand & Work Environment:

36,240.00 - 45,300.00 EUR (Annual)