We are seeking a highly organized, tech-savvy, and forward-thinking Cybersecurity Operations & Enablement Associate to support the Visa Europe CISO / Global Head of Cyber Defense, the Cyber Defense Leadership Team, and the wider Cybersecurity Fusion Centre in London (approximately 110 employees). This is not a traditional administrative role; it is a dynamic position designed for someone who blends foundational executive support with modern technical capabilities and site-level community building.
The ideal candidate will be proficient in utilising Generative AI for research and productivity gains, possess a keen eye for proofreading presentations and documentation, and have the logistical prowess to manage budgets, coordinate high-profile site tours, and drive team culture through event planning. If you are a proactive problem-solver who brings maturity, precision, and a modern toolkit to operations and enablement, we want you on our team.
Operations & Team Support (London Site)
Executive Support: Provide ad-hoc scheduling, inbox management, and operational support to the Visa Europe CISO / Global Head of Cyber Defense and the broader Cyber Defense Leadership Team to ensure smooth daily operations.Wider Team Support: Act as the primary operational point of contact for the London Cybersecurity team (~110 people). Support site-specific operational needs, onboarding logistics for new hires, and localized team inquiries.Library & Resource Management: Maintain and organize the Cybersecurity library. Ensure physical and digital reference materials, industry books, and resources are kept up to date, tracked, and easily accessible to the team.Research & Document Support
AI-Driven Profiling: Leverage Generative AI and open-source intelligence (OSINT) tools to research and build comprehensive briefing profiles on public figures, external stakeholders, and prospective partners prior to executive meetings.Document Review: Act as the final line of defence for critical documentation. Proofread, format, and review complex Risk Papers and executive summaries, ensuring grammatical accuracy, clarity, and alignment with corporate standards.Event, Culture & Logistics Coordination
Internal Events & Town Halls: Organize and execute large-scale team events, including global Town Halls, internal learning sessions, social gatherings, and team volunteering initiatives. Manage all logistics, including virtual meeting platforms (e.g., Zoom/Teams webinars), invitations, and agenda coordination.Fusion Center Tour Management: Serve as the primary coordinator and point of contact for VIP, client, and stakeholder tours of our London Fusion Center.Presenter Coordination: Manage end-to-end tour logistics, which includes scheduling the facility, lining up subject matter experts (SMEs) to present, preparing briefing materials, and ensuring a seamless experience for visitors.Financial Operations & Travel
Cost Center Management: Assist in managing and tracking departmental cost centers, ensuring spend aligns with quarterly and annual forecasts.Training Budget Oversight: Take specific ownership of the team's training cost center, tracking course expenditures, managing vendor invoices, and ensuring equitable distribution of training funds.Expense Reporting & Travel: Manage international travel itineraries, and prepare, process, and reconcile executive expense reports efficiently and accurately using corporate expense software (e.g., Concur), ensuring compliance with company policies.Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
