Salesforce Solution Architect

• Lead Salesforce solution design across the Technology Solutions Product Line, ensuring scalable, end-to-end designs that align with platform, architecture, and team standards.
• Partner with business stakeholders, product owners, project teams, architects, vendors, and delivery teams to understand needs, pain points, outcomes, and success criteria.
• Co-lead discovery and working sessions with business partners, managing the agenda and discussion to drive clear decisions and shared understanding.
• Translate business needs into clear user stories, solution options, fit-gap analysis, and well-architected Salesforce designs.
• Create solution design documentation, including solution overviews, capability maps, system architecture, configuration approach, integrations, and data flows.
• Provide level-of-effort estimates and clearly explain solution benefits, risks, feasibility, functionality, and fit for business stakeholders and technical governance forums.
• Support technical design authority and architecture review discussions, including presentations and follow-up clarification where needed.
• Contribute to capability and platform roadmaps, bringing a practical view of Salesforce opportunities, dependencies, and delivery priorities.
• Communicate complex concepts clearly, visually, and in writing so stakeholders can make confident decisions.
• Build strong relationships and act as a trusted advisor to business and technical teams.
• Coach and guide a multi-disciplinary team of Salesforce professionals, helping to move work forward across multiple priorities.
• Provide hands-on support across delivery activities when needed, including requirements, testing, solution presentations, and sizing of customer needs.

Asset Management, Business Requirements Analysis, Critical Success Factors, Delivery Coordination, Management System Development, Opportunity Management, Process Alignment, Requirements Analysis, Requirements Management, Sales Solutions, Solution Architecture, Solutions Design, Stakeholder Relationship Management, Strategic Alliances, Strategic Planning, System Designs

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

10/19/2026

The Customer Experience Platform Team at Our Company is looking for a Salesforce Solution Architect to help shape and support Salesforce solutions across our Technology Solutions Product Line. This role will work closely with experienced technical teams, business partners, and end users to design, build, and communicate solutions that support our business goals and deliver a better experience for our colleagues and customers.

You will be supported by a growing team, but this is also a hands-on role. You should be comfortable stepping in where needed across delivery activities, from reviewing technical specifications and writing business requirements to supporting testing and helping the team move work forward.

Ready to take up the challenge? Apply now!

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