Salesforce CRM administrator

SumUp creates powerful, easy-to-use financial solutions that help small business owners run their businesses. Its teams work across Europe, South America, Australia, and the United States to support small business owners.

• Own and drive cross-team process-improvement projects across inbound and outbound telesales workflows, identifying friction points and designing scalable, well-integrated solutions
• Evaluate and integrate CRM-adjacent tools, including diallers, sequencing tools, conversation intelligence, and AI-powered solutions, in collaboration with the teams and vendors that build them
• Support telesales AI initiatives, including CRM integration, data flow, configuration, and adoption for a new AI calling provider, a sales rep copilot, and conversational-insight tools using calls, email, and chat
• Improve day-to-day Salesforce administration for the telesales domain, including automations, internal support agents, reporting, and data quality
• Collaborate with stakeholders across Sales, Revenue Operations, and Product to translate business needs into effective CRM solutions with the Product Manager
• Write requirements and documentation, and present recommendations to sales management
• Analyze CRM data and usage patterns to surface insights, track adoption, and measure the impact of changes
• Train and support end users, fostering CRM adoption and best practices across the telesales organization
• Keep up with Salesforce releases, ecosystem tooling, and industry trends to bring new ideas to the team

• Proven experience as a Salesforce Administrator, ideally in a fast-paced sales or revenue operations environment
• Strong technical understanding of Salesforce Sales Cloud, automations, security and permissions, SOQL, and third-party integrations
• Hands-on experience integrating third-party tools, from scoping and designing secure data flows through configuration and user adoption
• Experience contributing to AI solutions, such as evaluating, integrating, or rolling out third-party AI tools or other solutions, and genuine curiosity about improving sales workflows with AI
• Familiarity with SQL and analytics tools, plus an analytical, process-improvement mindset
• Strong stakeholder management skills, including navigating competing priorities and influencing without authority
• Clear, confident communication skills, including writing technical specifications and presenting to non-technical audiences
• Будет плюсом: telesales tooling, especially contact-centre and voice AI tools such as Aircall, Five9, Gong, claap.io, Outreach, or MixMax; ability to read and write Apex and/or Lightning Web Components; understanding of Salesforce integration options and REST APIs; relevant Salesforce, CRM, or AI certifications, such as Advanced Admin, Sales Cloud Consultant, or Salesforce Certified Agentforce Specialist

• €2,000 Annual learning and development budget for conferences and further education
• Enrollment in the VSOP program, with a stake in SumUp’s future success
• Corporate pension scheme matching up to 20% of contributions
• 30-Day sabbatical after 3 years of employment with SumUp
• Referral bonus
• Other benefits include an Urban Sports Club subsidy, Kita placement assistance, relocation assistance, and subsidized office lunches